Open the Front Door (Webinar Recording) 

Purposeful Planning Institute Webinar

"I can handle you telling me what I did and didn't do. And I can handle your interpretations, but please do not mix the two. If you want to confuse any issue, I can tell you how to do it: Mix together what I do with how you react to it." - Marshall B. Rosenberg, PhD

Description: When you don’t feel heard and understood, it’s difficult to resolve conflict — and easy to blame the other person. Did they really seek to understand? While they may well play a role, what about you? How might you do better — transmitting a message that’s clear? Open The Front Door is a mnemonic — a memory aid to help you identify four important parts of your message: Observations, Thoughts, Feelings, and Desires. Once your self-awareness of these components is clear, you can then communicate them to others more clearly. You may also better understand yourself! Learn this simple yet effective tool to increase self awareness and enhance your ability to communicate effectively with others.

Key Points:

  • Open the Front Door is an easy to learn communication tool that is also helpful with self-awareness. After all, it's easier to communicate effectively with others once we're clear about our experience, what we want to share and request!
  • Open the Front Door is an mnemonic, which reminds us to include Observations, Thoughts, Feelings, and Desires
    • Start with Observations (observable, objective facts: who, what, when, where, how)
    • Share how you experienced and interpreted those facts -- Thoughts (the story you tell yourself) and Feelings (emotions, not general descriptions)
    • End with a specific Desire -- a request for what you want.
  • Open the Front Door is taught in Chapter 9 of "In the Company of Family: How to Thrive When Business IS Personal."
  • In "Nonviolent Communication: A Language of Life: Life-Changing Tools for Healthy Relationships," Marshall B. Rosenberg PhD shares a similar communication tool -- and emphasizes its impact when you are in the role of listener.

Reading Recommendations: Nonviolent Communication: A Language of Life: Life-Changing Tools for Healthy Relationships by Marshall B. Rosenberg PhD

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About the author

A former CPA, my career started at a Big 5 accounting firm. As part of the Family Wealth Planning group, I saw the challenges of family business and family wealth. Those challenges often overshadowed the enjoyment of working with family. I was convinced there had to be a better way, but could not find anyone who could help navigate the intersection of family, business, and wealth. Determined, I left my career in finance and earned a Masters in Psychology.
In the almost two decades since, I have learned how families can thrive -- even when business is personal. Let me help you, your family, and its business thrive.

Let's talk about what matters to you.

I am based in Charleston, SC and serve clients across North American and abroad.

To schedule a consultation and see if we are a good fit to work together, please contact me directly via phone or email.