I asked a husband and wife business owners a simple question. How are you doing?
The wife jumped in first -- sharing how stressed she'd been since her husband brought up buying a new home.
It was the latest round in a series of miscommunications. A well-worn pattern they were clueless to stop -- until I introduced them to provisional, plan, and promise.
Watch the video to learn more …
- Which is your tendency -- to speak provisionally or only when there's a thought-out plan?
- How often do you promise things you may not be able to deliver?
- Use the language of provisional, plan, promise -- both when you speak and when you're listening to others.